Privacy Policy

At Keys Homecare the protection and privacy of anyone shopping either in store or online is essential to us and thus we put extra effort into ensuing any personal information you have provided to us is stored securely and always treated with complete confidentiality. We do not under any circumstances sell data to third parties and we will be as clear and transparent about how we use personal data provided to us as is outline by the following policy.

Contact Information

Keys Homecare

38 Market Square, Lisburn, BT28 1AG

Tel: (028) 9266 4637

Email: info@keyshomecare.com

Data Protection Officer

Neil Martin

How long will we keep your personal information?

We will not hold onto any personal information for any longer than necessary for the purpose it was originally collected and stored for unless it is required for legal or regulatory reasons.

Will we share your personal information?

We do not under any circumstance sell or share any personal data to untrusted third parties; however, we will share it with trusted third parties when required for completion of purchase such as delivering your order, providing customer service or analysing data or marketing assistance. This data will only be shared to third parties is it is required to complete the purchase. Where possible all shared data will be anonymised.

Some examples of third parties we may share your data with are:

• Suppliers or Manufacturers
• Payment Gateway Providers
• Fraud Prevention Agencies
• Couriers or Freight Haulers
• Data Analysis Providers
• Marketing Platform Providers
• HMRC
• External Auditors
• Regulators or other Authorities

Any third party we share your personal data with is obliged to process the data in accordance with our Privacy Policy and EU data protection laws.

Accessing your information

When you create an online account with us you can log in at any time and make changes to any personal information we have stored for you, you can also contact us to request information.

Keeping your information up to date

If you think any personal information we have stored for you may be incorrect or out of date you can contact us directly and we will be sure to amend it on your behalf. If you have an online account with us, you can log in and correct any information you believe to be incorrect without the need for any assistance from staff. We may occasionally contact you so we can keep our records factual and ensure any data we have stored is up-to-date and correct.

Withdrawing consent

You will always be within your rights to object any use of your personal data so long as we are not required to keep the information for legal or regulatory reasons. You have the “Right to Reject” on the continued use of your data and the “Right to Erasure” or “Right to be forgotten” and can request us to delete your personal data. If you think we may be incorrectly using your personal data please let us know and contact us directly.

Payment Information

We do not directly collect or store and credit or debit card information. When you make a purchase through our website, the data you enter is processed through one of the trusted and secure reputable payment processing providers we are partnered with. The connection provided between our website and the payment providers uses SSL Encryption always ensuing upmost security.

CCTV

We operate CCTV throughout our store and as required by law we display adequate signage on premises to make any visitors aware CCTV is in operation. Our CCTV system is in place for both crime prevention and health and safety reasons. Footage is securely stored and not kept for any longer than required. We may share footage with relevant authorities is relation to criminal or suspected criminal activities.

Changes

If there are any changes made to our privacy policy, we will update them on this page. If there are any significant changes made that in turn alter the way we process and store data, we may email customers to let them know of any changes that have been made which in turn will give you the opportunity to withdraw consent if you do not agree with the proposed changes.

Contact

You are welcome to contact us for information on how we collect and store data as well as any enquires or requests you may have in relation to data protection by emailing the following address: info@keyshomecare.com

Complaints

“Service is our Key”

At Keys Homecare we pride ourselves on service and we will go above and beyond to ensure our customers are always happy with how they are treated both instore and online. We have rules and processes in place to ensure your personal data is securely stored as well as to deal with access or withdrawal requests. If a problem arises or you are unhappy with the way we deal with your data you can lodge a complaint at: info@keyshomecare.com

You are also within your right to lodge a complaint with the Information Commissioners Office, details of how to contact them can be found on the ICO website.

Data Subject Rights (GDRP)

• Right to be informed: organisations must tell individuals what data of theirs is being collected, how it’s being used, how long it will be kept and whether it will be shared with any third parties.
• Right of access: individuals have the right to request a copy of the information that an organisation holds on them.
• Right of rectification: individuals have the right to correct data that is inaccurate or incomplete.
• Right to be forgotten: in certain circumstances, individuals can ask organisations to erase any personal data that is stored on them.
• Right of portability: individuals can request that an organisation transfers any data that it holds on them to another company.
• Right to restrict processing: individuals can request that an organisation limits the way it uses personal data.
• Right to object: individuals have the right to challenge certain types of processing, such as direct marketing.
• Rights related to automated decision making, including profiling: individuals can ask organisations to provide a copy of its automated processing activities if they believe the data is being processed unlawfully. You should also remind individuals that they are free to exercise their rights and explain how they can do this.